VERIFIED SOLUTION i
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Resolve Vault error 50042 - failed to process frame info for file xxx when loading PDF

Issue

08:39:35 ERROR : don't support ENCRYPTed pdf file [work\pdf_fbe7dac1dcd34bfcaa2b8597b08bfab1.pdf] !
08:39:35 ERROR 50042 : failed to process frame info for file [ work\pdf_fbe7dac1dcd34bfcaa2b8597b08bfab1.pdf ]

Cause

Vault is unable to load encrypted PDF documents, messages reference guide gives the following information:

ERROR 50042
failed to process frame info for file []

What happened: Vault was tying to open a PDF file but was unable to process/decode the structure/frame information.

What to do: The file may be corrupted or in an unsupported format variant.
Note the information in the log message and contact Customer Support.
Please have a copy of the log file where the message occurred available for the support team.
 

Resolution

UPDATED: April 19, 2017


Check the PDF file being loaded for any encryption options. 
If file is encrypted, regenerate the document removing the encryption and reload. 
If not encrypted, contact technical support for follow up.

Environment Details

Product Feature: Vault Loader

 

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