VERIFIED SOLUTION i
Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000
The machine displays error code 019D-61-0047 "Attached scale error".
The parameters between the scale and mail machine are incorrect.
ResolutionUPDATED: October 31, 2018
To resolve this issue:
- Make sure that the correct scale is attached to the mailing machine.
- Select Clear Message on the display.
- Remove any material from the attached scale.
- Press Home to return to the home screen.
- Select Run Mail.
- Place the material on the attached scale and verify that the weight is correct.