Map configs setup for guest access do not work after upgrade to Spectrum Spatial Analyst


Spectrum Spatial Analyst (SSA) Map Configs no longer work after an upgrade to a newer version of SSA. Basemaps from Bing or WMS services work, but none of the maps from the Spectrum repository display in SSA. The SSA page's Layer Legend also does not list the Business Layers that have been configured in the SSA Admin Console.

However the same Map Configs work well when viewed using other SSA login accounts.


The guest password was accidentally changed during the upgrade. For example, before the upgrade SSA had "guestPassword" as it's guess password but during the upgrade a different password was chosen.
This new password is updated in SSA's but the Spectrum Management Console still has the old password. Hence the guest login fails and none of the repository maps are displayed in SSA.


UPDATED: August 23, 2018
To resolve follow the steps below:
  • Open Spectrum Management Console and browse to System Security > Edit User.
  • Edit the username used for the Guest Role and reset the password. This has to match the password listed in the SSA file (default location C:\Program Files\Pitney Bowes\SpectrumSpatialAnalyst\customerconfigurations\_global).

User-added image

Note: Ensure the user is "Enabled" prior to saving changes. The user will most likely be disabled since the login failed earlier.
Environment Details
Products affected: Spectrum Spatial Analyst.