VERIFIED SOLUTION i
Product Feature: Street Works
The 'Grant Permit' and 'Refuse Permit' authority actions are not available from the Actions button of a street works permit.
The reason why the Grant and Refuse Permit option is not there is because the "Send Notice" flag of the notice is not checked. In the help file it is written that "It is not possible to Grant a Permit, PAA or Variation for an Application that has not been received via EToN".
ResolutionUPDATED: June 27, 2017
Please check the "Send Notice" check box and the options of granting and refusing the permit should be available.