VERIFIED SOLUTION i

Resolve issue where User is unable to access the Client or Admin pages in Engageone 4.3.1

Product Feature: Installation / Upgrade

Operating System: NA

Issue

When trying to open the client website for EngageOne an error page is displayed showing:

ERR_TOO_MANY_REDIRECTS

Cause

This is caused by the passing of validation tokens back and forth between the EngageOne Client/Admin and OpenAM. When an invalid token is found then the system will redirect the browser back to OpenAM, and then back to EngageOne client. The reason that an invalid token would be generated is due to the site address being entered incorrectly.

Resolution

UPDATED: August 3, 2017
Check the address that is being used in the browser to ensure that the Fully Qualified Domain Name (FQDN) is being used and not just the server name. For example:

http://servername:8080/client

This will not work and give the error message

http://servername.domain.name:8080/client

This will result in a valid token being handed back to the browser and allow access to the EngageOne system