VERIFIED SOLUTION i

Resolve Unrecoverable error when attempting to view company organisation tree in OfficeMail

Issue

Both Admin WebSite (AWS) and User WebSite (UWS) failed with unrecoverable error when attempting to view company organisation tree after creating a new department.

Other tabs can be viewed without problem.

Cause

Duplication "Department" entry caused conflict and failed both AWS and UWS with unrecoverable error.
 

Resolution

UPDATED: July 3, 2017
Check the OfficeMail database: Organisations Live - Table - dbo.Departments.
This error normally occurs due to a conflict of newly/recently created departments (Department duplication), which is listed at the bottom of the dbo.Departments.

By opening the "dbo.Departments" with "Edit All Rows", those newly/recently created departments can be deleted from the database.

Please verify and contact the Software Support Team at software.support@pb.com if you have any query.
 
Environment Details
Products Affected: Office Mail