VERIFIED SOLUTION i

Resolve problem where EngageOne Video EOV audio files on Interaction Card no longer play on preview after upgraded to EOV v2.2.0


 

Issue

Audio on Interaction Card was working on video preview like full preview, even after publishing it was still working on desktop. 
But found no longer work after upgraded to EOV v2.2.0.

Please note: background audio (music) files on Interaction Card is not supported on mobile devices. 
This is not the problem here as the problem occurs on desktop (laptop, computer, etc).

Cause

This is a known bug with EOV v2.2.0

Resolution

UPDATED: March 23, 2017
Please report to us at software.support@pb.com to arrange a system upgrade to post EOV v2.2.0 in order to resolve this.