VERIFIED SOLUTION i

Output Variables not usable or resolved as expected when using e-Messaging SMS Delivery Channel in EngageOne Server

Product Affected: EngageOne Server
 

Issue

Output Variables not usable
Output Variables automatically created from journal values of StructuredXMLJournal in EngageOne Designer, cannot be used in the ‘Phone Number’ and ‘SMS Message’ fields while defining e-Messaging SMS Delivery Channel. They don’t even appear when right clicking on both fields. 

Output Variables not resolved as expected
Still within the use of e-Messaging SMS Delivery Channel, when using flat text file as input file, the Output Variables manually created off the Data Fields in input file are not resolved during generation of output *.txt and *.dij files. When using XML input data file, everything works as expected.

Cause

Output Variables not usable
Output Variables automatically created from journal values of StructuredXMLJournal in Designer are not accessible for SMS e-Messaging Delivery Channel. This is not a Product defect, but rather a feature introduced on purpose.

Output Variables not resolved as expected
This is a Product defect.

Resolution

UPDATED: July 18, 2019
Output Variables not usable
EngageOne Server Documentation and User Guides will be updated accordingly.

Output Variables not resolved as expected
Software Bug Fix is available as part of the following EngageOne Maintenance Releases:
- Version 3.1.2.18-build-102 and later
- Version 4.3.2.45 and later