VERIFIED SOLUTION i

Resolve issue where the EnagageOne web service is inaccessible

Issue

EngageOne web service is inaccessible, for example on trying to access web service URL (http://<host-name>:<port>/EngageOneWS/MetaDataService?wsdl) on Internet Explorer, following error is encountered:

User-added image

Cause

This could be caused due to incorrect web service URL or URL having incorrect case. 

Resolution

UPDATED: August 2, 2017
Check the Programmers Reference Guide to see the correct URL and case.

If the web service is still inaccessible even with correct URL, send EngageOne server logs to client support for further investigation.