VERIFIED SOLUTION i

Resolve unexpected carriage return character introduced between the Printer Carriage Control (PCC) character and EngageOne Digital Delivery GUID characters in Line Data output produced by EngageOne Designer and Generate

Products Affected: DOC1 Series 5, DOC1 Designer version 5.x, DOC1 Generate version 5.x, EngageOne Designer version 6.0, 6.1, 6.2, 6.3, 6.4, 6.5, EngageOne Generate version 6.0, 6.1, 6.2, 6.3, 6.4, 6.5

Issue

When using Line Data output device in EngageOne Designer and Generate (formerly Doc1 Designer and Generate) to produce a text email body file as the input for EngageOne Digital Delivery (formerly e-Messaging), e-Messaging's GUID (docInstanceID) is thrown onto the following line from the PCC character, particularly in the case
of a blank email body (Document does not contain any text).

Cause

This is a product defect present in EngageOne Designer and Generate version 6.5 and earlier.

Resolution

UPDATED: July 17, 2017
Fix is available in EngageOne Designer and Generate version 6.6 onwards hence upgrading to EngageOne Designer and Generate version 6.6 and above will help.
As these changes are the part of latest version of EngageOne Designer and Generate, upgrading to latest version should also help.