VERIFIED SOLUTION i

Resolve "Top Cover Open" on the DM100i, DM125, DM200L and DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

The meter displays the message "Top Cover Open" and will not print mail.

Cause

The top cover is open.

Resolution

UPDATED: September 1, 2017
To resolve "Top Cover Open":
  1. Close the top cover securely, making sure that the ink tank latch is closed and that nothing is preventing the cover from closing fully.
If the issue is not resolved, contact client support.