VERIFIED SOLUTION i

Overlay flicker issue in EngageOne Video

Products Affected: EngageOne Video
 

Issue

On iOS Safari, Android (mostly Internet browser, and sometimes Android), and MacOS Safari, a regression of the overlay flicker bug occurs, in which overlays are shown before the video plays, then disappear again, before appearing with the video as it begins to play.
Note that this appears to be happening both on 360p resolution videos in addition to the higher ones. 

Cause

This is a known bug of Video Player of EngageOne Video v2.2.11

Resolution

UPDATED: December 3, 2018
This would have resolved if you are using the https://admin.rtcvid.net/# for your project.
For On-Premises Deployment, please upgrade to latest version available.

Please contact the Software Support Team at software.support@pb.com if you have any query.