VERIFIED SOLUTION i

Resolve "PBP Account not found" on the DM300C, DM400C, DM450C and DM475

Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

The meter displays "PBP Account not found" and will not print postage.
 

Cause

The meter has not completed the installation process, or has been withdrawn from service.

Resolution

UPDATED: May 21, 2018
Contact client support for assistance with this issue. Please have your model number ready.