VERIFIED SOLUTION i

Resolve SMS queue overloading with too many requests in EngageOne Digital Delivery

Product Feature: Background Processes
Configuration: Apache TomCat
 

Issue

There is an issue on SMS gateway that the queue are increasing incredibly. The queue is filling up too quickly when sending around 200,000 SMS. 

Due to too many requests, the sending queue is not keeping up which has resulted in a huge number of requests being stacked in the EngageOne Digital Delivery queue.

There is also a delay from the sending queue side which resulted in the same result.
 

Cause

This is due to a defect in EngageOne Digital Delivery version 1.5.1.

Resolution

UPDATED: November 24, 2017
A patch is available as a fix for this issue.

Please contact Technical Support by emailing software.support@pb.com quoting reference EMSG-2109 to request the patch fix.