VERIFIED SOLUTION i

Resolve "Unable to connect to server , host name unknown" in Portrait Miner

Product Feature: Miner main window
 

Issue

Login to Portrait Miner fails with error message "Unable to connect to server xxxxx; host name unknown"

  Portrait_Miner_Login_Error.png

Cause

Possible reasons could be:
1) Portrait Miner Server not running
2) Port (default 3001) on which Portrait Miner Server is listening, not opened for inbound connection coming from client machine.
3) Host name of the Server machine not getting resolved from client machine.

Resolution

UPDATED: August 25, 2017
1) Ensure Portrait Miner service (Quadstone System Server <version>) is running.
2) Port should be opened for inbound connection. For this, there will be a need to create rule in firewall of Server machine.
3) Replace the hostname with the IP of Host machine. Following are the steps to replace the Host name with Host IP address.
  • In Miner login window, click on Servers.
       Miner_Login_Window.png
  • Select the current active name from the Available Servers:.
        Available_Servers.png
  • In the Edit Server Configuration window, Click on Edit and replace the Hostname with Host IP in the Server text box.
       Edit_Server_Configuration.png