VERIFIED SOLUTION i

Poor print quality or no printing on the DM500, DM800i, DM900, DM1000 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The indicia is not printing well or at all. It may be faded, streaked, blurry, partial, smeared, or missing completely.

Cause

There is a problem with the print head or ink cartridge.

Resolution

UPDATED: January 14, 2019
Watch this video to troubleshoot your poor print issue or follow the steps after the video.



To resolve poor print quality issues, start by making sure you are using a genuine Pitney Bowes ink cartridge. If you need ink, order a genuine Pitney Bowes replacement ink cartridge:

Order Ink

After that, follow these steps to clean and purge the print head:
  1. Print a test pattern. If you need assistance printing the test pattern, see How to print a test pattern on the DM500, DM525 and more.
    • If the pattern is broken or missing lines, select No, Clean Printer Nozzles.
    • If the pattern has no broken or missing lines, select Yes, lines are unbroken and press the left arrow to return to the home screen.
Note: If the pattern shows improvement, continue cleaning the printer nozzles until there are no broken lines or improvement stops.
  • If no pattern prints, check that there is ink in the ink cartridge.
If your issue is not resolved, contact technical support. Please have your model and serial number ready.