VERIFIED SOLUTION i

Screen is black or blank or the screen is in power saving mode on the Connect+ series and SendPro P series

Products affected: Connect+® 500W, Connect+® 1000, Connect+® 2000, Connect+® 3000, SendPro® P1000, SendPro® P1500, SendPro® P2000, SendPro® P3000

Issue

The display is black or blank or in power saving mode on the Connect+® / SendPro™ P Series.

Cause

The display may be off, disconnected, or malfunctioning.

Resolution

UPDATED: March 19, 2019
Ensure your meter is on:
  1. Check if the blue power light on the front of your meter is on.
Image showing power button
  1. If the light is off or blinking, press the power button to power up your meter.
  2. If the machine does not power up within a few minutes, check that the power cord is plugged into a functioning wall outlet.
Note: If you have the optional 15-inch display, there is a power button lower right corner along with a power LED.

Your meter display can show "No Signal" if the display is powered on, but the meter is off or the VGA cable is loose/disconnected.

Sometimes the vibration from tapping the screen will cause the cables to loosen on the display. Check that all of the connections on the back of the display are tight and secure:
  • There is a 15-pin VGA that plugs into the left side of the machine.
  • There is a USB cable that connects to into the left side of the machine.
  • There is a power cable that runs into the display mounting tower.
Note: The optional 15-inch display has an external power adapter instead of a power cable running through the tower.

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