VERIFIED SOLUTION i

EngageOne Video EOV Live Stats shows never ends loading icon

Issue

When deployed more than 2 projects and select other project from ‘project’ selector, 
Live Stats (total views, past 24hrs, live viewers) shows loading icon and it never ends. 
Select other menu (for instance Campaigns Statistics) and back to Dashboard menu, it’s shown correct number. 
But if you select other project again, loading icon shows again and never ends.

Cause

Bug with EOV SQL database

Resolution

UPDATED: April 19, 2017
Modify (update TODO fields) the SQL below and run it on the admin database:

INSERT INTO `admin_settings` (
`type`,
`name`,
`value`,
`dtm`) VALUES (
'environment',
'<TODO: environment name>',
'{"name": "<TODO: environment name>", "slug": "<TODO: environment name>", "url": "<TODO: URL>", "default": true}',
'2015-09-22 10:36:50');

This problem found on EOV v2.0.13.
And it is fixed with EOV v2.0.16 onward.
Performing an upgrade from 2.0.13 will resolve the issue.
However, the entry from the admin_settings table would not be removed so the SQL fix will still be in place.
This could if required be deleted.

The suggested SQL query no longer be required for EOV v2.0.16 onward.

Please verify and contact us at software.support@pb.com if you have any query.