VERIFIED SOLUTION i
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Error: Feature 8EP does not exist in license. Check out failed for KGL/8EP/RealTime

Issue

Customer is executing a dataflow and is seeing the following exception in their wrapper log:

ERROR [ServiceGateway] Exception thrown by Stage:ReverseAPNLookup in dataflow ReverseAPNLookup: com.g1.dcg.stage.LicenseException: Feature 8EP does not exist in license. Check out failed for KGL/8EP/RealTime.

Cause

Customer is not licensed for any point-level geocoding data (including Assessor’s Parcel Number).
 

Resolution

UPDATED: March 28, 2017


The Enterprise Geocoding Module has many different databases that can be purchased with the Spectrum software. Assessor’s Parcel Number (APN) data is one of those optional databases.

If Customer is not licensed for 8EP, they can speak with their Pitney Bowes sales representative for pricing of the APN database if it is a database they would like to purchase.

If Customer is licensed for 8EP, please open a case with our Support Group by sending an email to "Software.Support@pb.com" or calling "1.800.367.6950" and they will have Fulfillment investigate your license. 
Remember to export your current license from Management Console and attach to the email you are sending the Support Group. 
 

Environment Details

Product Feature: US Component

Operating System: Windows, Linux, Unix

Version: 7,8,9

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