VERIFIED SOLUTION i
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Resolve Spectrum: Installation Fatal Error, ExecLeslieAction: iu_jvm_win.exe Installation Unit I/O error. Installer cannot continue

Issue

User is installing Spectrum on a Windows server. Installer was downloaded from the G1 support website. During the installation process, this fatal error is happening:
 
User-added image

In the user's Pitney Bowes Spectrum Technology Platform Install log, these errors are listed:

Error: 4002, Severity: Warn
                          Status: WARNING
                          Additional Notes: WARNING - ExecLeslieAction: iu_jvm_win.exe Installation Unit I/O error.

Error: 4005, Severity: Warn
                          Status: WARNING
                          Additional Notes: WARNING - ReadIUReturnCode: iu_jvm Installation unit parameter file not found.

Error: 4012, Severity: Fatal
                          Status: FATAL ERROR
                          Additional Notes: FATAL ERROR - ExecLeslieAction: Spectrum Technology Platform iu_les.exe installation unit I/O error.

Cause

Possible causes:
  • Spectrum installer is corrupt and needs to be downloaded again from the G1 support website
  •  The access keys or permanent key received from Fulfillment are not correct

Resolution

UPDATED: July 11, 2017


Here are two solutions to resolve the error:
  • Download the Spectrum installer again from the G1 support website
  • Please open a case with the Support Group by sending an email to "Software.Support@pb.com" or calling "1.800.367.6950 option 1 and option 2 to have Fulfillment generate new access keys or permanent key

Environment Details

Product Feature: Installation / Upgrade

Operating System: Windows

Version: 8, 9

Downloads

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