VERIFIED SOLUTION i
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Resolve OK button greyed out when adding Universal Address Module (UAM) and Enterprise Geocoding Module (EGM) database(s) in Spectrum

Issue

Unable to add a database resource for UAM or EGM

When navigating into the Spectrum Management Console > Universal Addressing Module > Tools > USA Database Resources to add a database resource, provide a name for the resource, enter path to where the database is, and the OK button is greyed out
.

Cause

A properties file within the Spectrum install directory is causing Spectrum to inactivate the OK button.

Resolution

UPDATED: March 28, 2017


These are the steps to resolve the issue:
  1. Stop the Spectrum server
  2. Go to <SpectrumServerLoaction>/server/modules/c1p/data to delete the rcm_*.properties file
  3. Start up the Spectrum server
  4. Log into the Management Console and go to UAM > Tools > USA Database Resource and add a database resource
  5. The OK button should not be greyed out anymore
If If the issue is unresolved after following these steps, please open a case with the Support Group by sending an email to "Software.Support@pb.com" or calling "1.800.367.6950 option 1 and option 2 for further assistance.
 

Environment Details

Product Feature: Table Lookup Database

Version: 7,8,9
 

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