VERIFIED SOLUTION i
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Vault Error 17823: offset mismatch indexing a file

Issue

Vault error 17823 indexing a file.  The file does not get added to the index.

Cause

Following in the loaded/process log:

00:48:20 renaming file [bscsixinv_vltfact_27370_bch32858-plss0] to [20131121115548-vltfact-27370-bch32858-plss0-ps-26e0ea0252d611e3b6b64924cb5b0000]
00:48:20 start indexing document file [D:\Program Files\Group1\e2\Vault\Server\DocData\20131121115548-vltfact-27370-bch32858-plss0-ps-26e0ea0252d611e3b6b64924cb5b0000.drd]
         0    10   20   30   40   50   60   70   80   90   100
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00:48:20 ERROR 17823: offset mismatch in [d:\program files\group1\e2\vault\server\index\bscsixinv_db\nodocumento.dri] reading index record [requested 0x00000002CC54D000 obtained 0x8D28037900000379]
00:48:20 ERROR 22711: fatal exception, build [5.3M5p1746], code [0xC0000005], flags [0x00000000], address [0x0047FD27]
 

Resolution

UPDATED: September 18, 2017


00:48:20 start indexing document file [D:\Program Files\Group1\e2\Vault\Server\DocData\20131121115548-vltfact-27370-bch32858-plss0-ps-26e0ea0252d611e3b6b64924cb5b0000.drd] 
         0 10 20 30 40 50 60 70 80 90 100 
         | | | | | | | | | | | 
         X 
00:48:20 ERROR 17823: offset mismatch in [d:\program files\group1\e2\vault\server\index\bscsixinv_db\nodocumento.dri] reading index record [requested 0x00000002CC54D000 obtained 0x8D28037900000379] 
 
the reason for the error most likely the size of the index file NODOCUMENTTO.DRI is too big or corrupted : 
 
the offset requested is 0x00000002CC54D000 ==> 12,018,044,928 ==> 12g 
 
the offset obtained is 0x8D28037900000379 ==> -8,275,360,497,067,359,367, you can see that it is not correct. 
 
 
>>>>>>>>>>>>>>>>>>>>>>>>> 
00:48:20 ERROR 22711: fatal exception, build [5.3M5p1746], code [0xC0000005], flags [0x00000000], address [0x0047FD27] 
 
the reason for this error, maybe because of the above error, it is out of the range, then getting this fatal exception. 
 
In this case nodocumento.dri is over 12GB in size
 

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