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Resolve error "MSNA00A    W M3STUB00 MAIL360 program not installed" when calling Mail360 Manager from MailStream Plus

Issue

This error happens in the MailStream Plus 8.1.1 job on Windows that calls Mail360 Manager 2.4.0 :

MailStream Plus Presorting and Reporting System, R08.1M01,        

12/03/2013  15:49:20            MSNA00A    W M3STUB00 MAIL360 program not installed.
12/03/2013  15:49:20            MSNA00A    E Please install MAIL360 System.
12/03/2013  15:49:20            MSDR01     I MSDR01 Ended abnormally. Processing terminated.

 

Cause

MailStream Plus 8.1.1 is installed and jobs run fine.
Mail360 Manager 2.4.0 is installed and batch job called IVPL job runs standalone fine.

But when it is setup in the MailStream Plus job to call Mail360 Manger 2.4.0, using these parameters:
IMBOUT 451 I                 C 702 037     A                        483
ML 360 L A           Y
*---+----1----+----2----+----3----+----4----+----5----+----6----+----7----+----8


 The job does not run and you see this in the xlg :

MailStream Plus Presorting and Reporting System, R08.1M01,        

12/03/2013  15:49:20            MSNA00A    W M3STUB00 MAIL360 program not installed.
12/03/2013  15:49:20            MSNA00A    E Please install MAIL360 System.
12/03/2013  15:49:20            MSDR01     I MSDR01 Ended abnormally. Processing terminated.

 

Resolution

UPDATED: September 27, 2017


This is an issue on MSP 8.1.0 or MSP 8.1.1 because the Mail360 Manager 2.4.0 has a new runtime.  So, in the setup.bat, find this:
 
    IF    .%G1TMP% == . SET G1TMP=%G1MSP%\DATA
   
    IF    .%G1IMB% == . GOTO NOIMB
 
Add this line –
SET path=%G1IMB%\rts;%path%;
Above:    IF    .%G1IMB% == . GOTO NOIMB
 
So it should now look like this -
 
    IF    .%G1TMP% == . SET G1TMP=%G1MSP%\DATA
   
    SET path=%G1IMB%\rts;%path%;

    IF    .%G1IMB% == . GOTO NOIMB

This will not be an issue if you insall Mail360 Manger 2.4.0 with MailStream Plus 8.2.0 and later using the installed setup.bat.  But if you are using a customer script, this 'SET path' will be needed.

Environment Details

Products Affected:  MailStream Plus™,  MAIL360 Manager™
Product Feature: Calling Mail360 Manager from a MailStream Plus job
Operating System: Windows
 

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