VERIFIED SOLUTION i
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Resolve ERROR 50042 when ingesting PDF into V6.1 of Vault

Issue

User receives the following error when attempting to ingest PDF files into V6.1 (GA release) of Vault:
 
ERROR 50042 : failed to process frame info for file [ C:\PBBI_CCM\Vault\data\work\pdf12345.pdf ]
ERROR 10128: compression failed for file [C:\PBBI_CCM\Vault\data\work\pdf12345.pdf]

Cause

This is a known issue with the code that reads the PDF cross reference table (XREF).

The PDF compression code that scans through the cross reference table looks for the final %%EOF tag in 1K chunks, but this could be missed if the tag straddled two blocks.  If this occurs, the compression operation fails with "failed to process frame info".

Resolution

UPDATED: September 21, 2017


Resolved in 6.1M0p0011 and later.

Environment Details

Product Feature: Vault Loader
Versions affected: all prior to 6.1M0p0011

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