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Resolve Sagent DFS hang on solaris box

Issue

One of the plan with a user doesn't get finished. It looks like DFS has hanged.

Cause

The user is facing dataflow stalling issue for a quite sometime in production servers. It seems the dataflow process is running with an additional option –noxwin.

Resolution

UPDATED: December 4, 2017


One of the possible solution is to restart the DFS server.
If the issue do not get resolved, send following details to Software Support:
  • DFS/Sappcomm Hang dump
           Execute the command “ps –aef|grep sadcagnt.exe”.
           Find DFS’s pid, in the output of above command.

            Execute the command “gcore –p DFS_pid”
            Send core file generated.

            Execute the command “ps –aef|grep sappcom.exe”.
            Find Sappcom pid, in the output of above command.

            Execute the command “gcore –p Sappcom_pid”
            Send core file generated.
  • Version detail of DFS including the if any patch applied.
  • Export of the Sagent plan.

Environment Details

Product Feature: DFS Server
Operating System: Solaris


 

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