VERIFIED SOLUTION i

Resolve fields 'greyed out' in the Programming Inspections Wizard in Confirm

Products affected: Confirm
Product feature: Street Works

 

Issue

When you try to create Programmed Inspections via the Actions tab on the Street Works Permit screen in Confirm® all the fields are greyed out. This issue does not occur via Street Works classic. 

Cause

This is based on user and/or group security settings.

Resolution

UPDATED: March 18, 2019
1. Check the User Settings screen and Group Settings screen pertaining to the affected user(s). Given only viewing rights to Programmed Inspections then you will able to find the exact problem. 

Change the settings and give the full rights:

User settings > Street Works > Programmed Inspections

2. The alternative is to program these inspections via Street works classic.