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Resolve “WinError 5” access denied error in Sagent Weblink

Issue

Weblink Client Plugin not installing for first time users: “WinError5” access denied error.
The Weblink client plugin is not installing on first time users PC’s, the installation runs successful without returning errors but when you execute a plan after the installation weblink returns a blank screen.

Cause

Weblink client installer and saconfig need to be "Run as administrator" For WebLink Users: To run WebLink on a clean machine with no Sagent Data Flow components, the InstallRedist variable in global.asa must be set to ON.

This allows the browser to download ActiveX controls required to run plans using WebLink. Before the ActiveX controls, a file named vcredist_x86.exe will be downloaded and silently installed on your machine.

This is needed to download the ActiveX controls. Upgrading to Internet Explorer 8 After upgrading to Internet Explorer 8, security settings for most of the components are disabled. Due to this WebLink would not download ActiveX controls and fails to load.

Workaround:
  1. Open Internet Explorer 8.
  2. On the Tools menu, click Internet Options, and then click the Security tab.
  3. Select Internet zone out of the 4 zones in Security tab, and then click Custom level.... The Security Settings - Internet Zone dialog box appears.
  4. Click Reset to set the default security settings for Internet zone.
All display sink plans now should display the results. Browser Security Because Sagent WebLink uses ActiveX controls downloaded to the user’s system, you might need to adjust security options:
  1. In Internet Explorer, select Internet Options from the Tools menu.
  2. Click the Security tab.
  3. Click Custom Level. The Security Settings dialog displays.
  4. To accept the files, make sure that all the radio buttons for Active content are selected.
  5. Click OK.
  6. Click OK or Apply in the Internet Options dialog. Make sure the Active X capabilities are enabled.

Resolution

UPDATED: November 27, 2017


Run Sagentwebclient installer.
It is located on the Weblink server:
C:\Inetpub\wwwroot\Sagent WebLink Client

Environment Details

Product Feature: Weblink Client

 

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