VERIFIED SOLUTION i

Changing the File encoding in EngageOne Server

Product Feature: Batch (Non-Accumulated)

Operating System: Windows Server


 

Issue

When creating journal file in EngageOne Server the encoding does not appear correctly.

Cause

An incorrect value has been selected in the config-setting.xml.
To locate the file, browse to <EngageOne Install path\active-drive\config> folder.

<setting>
            <key>default.file.encoding</key>
            <value>UnicodeLittle</value>
 </setting>



 

Resolution

UPDATED: June 26, 2018
Ensure the correct File encoding is selected and then restart all EngageOne Bundles.
 
<setting>
            <key>default.file.encoding</key>
            <value>UTF-8</value>
</setting>