VERIFIED SOLUTION i

Resolve Error "No Transaction is active" while trying to login to Visual Dialog client in Portrait Dialogue


 

Issue

No Transaction Is active Error is encountered while trying to login to Visual Dialogue

User-added image

Cause

This could be caused due to some inconsistency in Portrait Dialogue Services or Distributed Transaction Coordinator (MSDTC) services.

Resolution

UPDATED: June 2, 2017
Restart from Application Server machine could help
If restarting of Application Server is not possible, restart of following four services on Application Server could help:
  • Distributed Transaction Coordinator (MSDTC)
  • MH Dialog Manager Service
  • MH Receive Mail Service
  • MH Send Message Service
If the issue is not resolved, contact Client Support.