VERIFIED SOLUTION i

Resolve Doc1gen terminates with error code 'GEN9999D' while running Web Service/Batch in EngageOne Server

Issue

"Unexpected end of the composition process; GEN9999D <Process ended" error is seen in the Batch logs and Doc1gen application stops working with following error:

User-added image
 

Cause

This could be caused due EngageOne server using lower version of Doc1gen as compare to the version of EngageOne (formerly Doc1) Designer from
which template is published.

Resolution

UPDATED: July 25, 2017

Ensure EngageOne server is using same or higher version of Doc1gen as compare to the version of EngageOne (formerly Doc1) Designer from
which template is published.


In case, version of EngageOne designer is not known, it is always good to have latest Doc1gen used in EngageOne Server. To know the process to upgrade the Doc1gen, refer upgrading Doc1gen in EngageOne Server.