VERIFIED SOLUTION i

Resolve issue where User cannot search for special characters in EngageOne Admin

Product Feature: Utilities

Operating System: Windows 2008
 

Issue

When we open EngageOneAdmin and try to search all templates containing dash or parenthesis , it does not work.

Example: 

Template name ISS-CPP-Claim. You can search for cpp or claim, but not cpp_claim. 

Cause

It was documented in July release)that several characters are not supported for Template Search: Like 

+ - && || ! ( ) { } [ ] ^ " ~ * ? : \

Resolution

UPDATED: September 13, 2017
It was documented in July release that several characters are not supported for Template Search: 

+ - && || ! ( ) { } [ ] ^ " ~ * ? : \

So this is working as Designed.