VERIFIED SOLUTION i
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Resolve Error P2B43 or P2B00, jammed print head on the mailstation and mailstation2

Issue

The meter displays the error code P2B43 or P2B00.

Cause

The print head has jammed.

Resolution

UPDATED: January 16, 2017


To resolve this error:
  1. Unplug the meter from the electrical outlet.
  2. Check for any obstructions in the print mechanism.
  3. Use non-flammable canned air to clean out the mail path.
  4. Make sure that the clear plastic piece that covers the white cable on the lid is securely tucked into place and is not hanging loose.
  5. Make sure that nothing is blocking the envelope sensor.
  6. Use a lint-free cloth to wipe the sensor clean.
If the issue is not resolved after following these steps, contact client support. Please have your model number ready.

Environment Details

Products affected: mailstation™, mailstation2™

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