VERIFIED SOLUTION i
Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™
When Mode is pressed, there is no option for attached scale.
The meter has not downloaded the scale feature.
ResolutionUPDATED: May 2, 2018
Follow these steps to resolve this issue:
- Power the mailing system off
- If the scale is a MP30 or MP49 platform scale, ensure that the cable between the scale and the mailing system is securely connected. Unplug and plug it back in, and try plugging it into a different USB port on the machine.
- If the scale is an integrated tray on a DM500 or DM800i, remove the tray and reseat it, ensuring it is in the proper position
- On the DM500, DM550, or DM800i, push the left and right side of the mailing machine together to ensure a tight fit
- Power the mailing system on