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Resolve poor print quality or no print on the DM50/DM55 and DM60

Issue

Print quality issues have occurred:
  • print is faded or blurry
  • print has smudged or smeared
  • only part of the stamp has printed
  • machine is not printing at all

Cause

Several factors can contribute to deterioration in print quality:
  • Lack of use: When the meter is idle for a long time, dried ink from previous printings can clog the nozzles in the print head.
  • Overuse: Overuse increases wear and tear on the mechanical parts of the printer assembly, which can affect alignment and other printer functions.
  • Ink issues: Low ink, an empty ink cartridge, or the wrong type of ink. Low ink or no ink in the print cartridge can impair print quality and cause other problems with the meter.

Resolution

UPDATED: 30 April 2018


Watch this video, or follow the instructions below, to to troubleshoot printing issues.



To learn how to purge the meter to clear the print nozzles and improve print quality, see How to clean printer nozzles on the DM50/DM55 and DM60.


If the Low Ink or Ink Out message is displayed:
  • If the meter displays the warning Low Ink, you can continue to print, but the ink supply is almost gone and the ink cartridge will need to be replaced soon.
  • If the meter displays the warning Ink Out, the ink supply is completely gone and the meter will not be able to print until the cartridge is replaced. Install a new genuine Pitney Bowes ink cartridge immediately.
  • To order a genuine Pitney Bowes replacement ink cartridge, visit the Pitney Bowes UK Online Shop.

Environment Details

Products affected:
DM50™ /DM55™ (K721)
DM60™ (K722)

Downloads

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