Resolve poor print quality or no print on the mailstation or mailstation2


Print quality issues, such as faded, fuzzy, partial print, failed to print, smudged/smeared ink, have occurred, or the meter displays error code 2B82.


Several factors can contribute to deterioration in print quality:
  • Lack of use: When the meter is idle for a long span, dried ink from previous printings can clog the nozzles in the print head.
  • Overuse: Overuse accelerates wear and tear on the mechanical parts of the printer assembly, which can affect alignment and other printer functions.
  • Low ink, an empty ink cartridge, or the wrong type of ink.


UPDATED : December 30, 2016

Cleaning your print head and running the maintenance function on your meter can improve your print quality. Watch this video or follow the instructions below to learn more:

To resolve poor print quality:
  1. Lift and replace the cover.
  2. When meter displays the message Do you want to install new ink? press Enter/Yes.
  3. Re-open the cover to have the ink assembly move to the front of the machine.
  4. Press the unlock button on the green ink cartridge cover to release the ink cartridge.
  5. Remove the cartridge and set it aside.
  6. Squeeze the latches holding the print head in place and lift the print head out of the machine.
  7. Clean the print head with a soft, lint-free cloth.
  8. Place the print head back into the machine, making sure that it clicks into place.
  9. Replace the ink cartridge with the circle on the bottom of the cartridge facing you.
  10. Close the ink cartridge cover, making sure that it clicks into place.
  11. When the machine displays the message IMPORTANT: Is ink installed?, press Enter/Yes.
  12. When meter displays the message is test pattern OK?, select the appropriate option:
  • If the test pattern is good, without broken lines or smeared ink, press Enter/Yes.
  • If the test pattern is not good, run the purge maintenance function:
    • Press Menu.
    • Press Review (down) until the message, Use Ink Function? is displayed.
    • Press Enter/Yes.
    • Press the down arrow key to select the Clean Printer Nozzles? option, then press Enter. The maintenance function will run. You can execute this function up to 3 times to improve poor print quality.
If the machine is printing faded or poor print quality, or it is not printing:
  • Low ink or no ink in the print cartridge can impair print quality and cause other problems with the meter.
  • If the meter displays the message Low Ink, order a replacement ink cartridge.
  • If the meter displays the message Ink Out, the ink supply is gone and the meter will not print. You must order a replacement ink cartridge

If print quality is poor after replacing the ink cartridge:
  • Make sure that the protective tape covering the vent and ink holes has been removed from the ink cartridge.
  • You may have accidentally installed a spent cartridge. You can determine if your cartridge is new or used by weighing it:
    • A mailstation cartridge weighs 1.7 ounces when full.
    • A mailstation2 cartridge weighs 1.9 ounces when full.
If print quality does not improve after these troubleshooting steps, contact client support. Please have your model number ready.

Environment Details

Products affected: mailstation™, mailstation2™


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