VERIFIED SOLUTION i

Error Code: 2441, how to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, and DM450C™

Issue

The meter displays error code 2441 and the meter will not print.

Cause

An error has been reported in the printer.

Resolution

UPDATED: April 14, 2016
Restart your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord
  2. Wait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.