VERIFIED SOLUTION i
Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, DM475™
The meter displays error code 010E.
A failure with an internal component is preventing normal operation of the meter.
ResolutionUPDATED: September 1, 2017
To resolve this error:
- Open the ink door and verify that the shipping tape was fully removed from the print carriage.
- Ensure that the green latch over the ink cartridge is closed.
- Close the ink door.
- Unplug the power cord.
- Wait one to three minutes.
- Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.