VERIFIED SOLUTION i

Error code: 2015, Resolve on the DM100i, DM125, and more

Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

The meter displays error code 2015 and will not print postage.

Cause

The meter has experienced an internal error that is preventing normal operation.

Resolution

UPDATED: October 5, 2016
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact customer support from 8 am to 8 pm Eastern Time. Please have your model number ready.