VERIFIED SOLUTION i

Resolve Error 0815 on the DM300C, DM400C, DM450C and DM475

Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

The meter displays error code 0815.

Cause

A rate file is missing or corrupt.

Resolution

UPDATED: May 14, 2018
You may be able to clear the error by restarting the meter and checking for updates:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
  4. Press Menu.
  5. Press Page Down twice.
  6. Select Data Center Options.
  7. Select Check for Updates.
If the issue is not resolved, contact technical support. Please have your model number and serial number ready.