VERIFIED SOLUTION i

"Screen File Mismatch" on the DM100i-DM225 and SendPro 300

Products affected: DM100®i, DM125™, DM200L™, DM225™, SendPro 300®

Issue

Your meter displays "Screen File Mismatch" and does not boot up.

Cause

Your internal meter software has malfunctioned.

Resolution

UPDATED: July 17, 2019
You may be able to clear this error by restarting your meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
Use the Contact Us options below if you need further assistance. Have your model and serial number ready.