VERIFIED SOLUTION i

"No Ink Tank Detected" message on the DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Your meter displays the message No Ink Tank Detected and does not print.

Cause

Your ink cartridge is missing or undetected by your meter.

Resolution

UPDATED: April 24, 2019
  1. If you have a scale, remove it and set it aside.
  2. Select Install Ink Tank.
  3. Open your top cover.
  4. Select a solution to resolve your system message:
If you need ink, order a genuine Pitney Bowes replacement ink cartridge:
Order Ink
  • Solution 2: If your ink cartridge is present:
    1. Carefully remove your ink cartridge. For assistance, see Replacing the ink tank cartridge.
    2. Examine the seven gold pins where the ink cartridge sat:
    • If the gold pins look okay, go to Step c.
    • If any pins are bent or broken, contact technical support. Have your model number ready.
    1. Remove your print head. For assistance in removing and replacing your print head, see Replacing your print head.
    2. Use a dry, lint-free cloth to wipe the bottom of your print head.
    3. Reinsert your print head and ink cartridge.
    4. Reboot your meter by unplugging it from the power source for one full minute, then plugging it back in.