VERIFIED SOLUTION i

"Waste Tank Full" or "Waste Tank Near Full" message on the DM100i and DM200L

Products affected: DM100®i, DM200L™

Issue

Your meter displays the message "Waste Tank Near Full" or "Waste Tank Full", and may not print.

Cause

Excess ink from purges and heavy use eventually fills the ink waste tank in the meter.
  • When the ink reservoir nears capacity, your meter displays the message "Waste Tank Near Full".
  • When ink reservoir reaches full capacity, your meter displays "Waste Tank Full".

Resolution

UPDATED: July 17, 2019
  1. Sign in and create a technical support case to request a replacement waste pad as soon as either of these messages appear. Your waste pad must be replaced by a Pitney Bowes technician. You cannot purchase or replace the waste pad yourself.
    • You can temporarily suspend the "Waste Tank Near Full" message and continue processing mail for a short time.
    • However, once the "Waste Tank Full" message appears, your meter becomes inoperable and requires immediate service.

The following steps may allow you to temporarily suspend the "Waste tank near full" message and process mail:
  1. Make sure that the most current software is installed on your meter:
    • Versions below 16.04Update your system, then go to Step 2 to clear the message.
    • Version 16.04 or higher: Go to Step 2.
  2. Follow these steps to put your meter into Service Mode and clear the message:
    1. Unplug the meter.
    2. Wait one minute.
    3. Plug the meter back in.
    4. Press and hold both the Space and Shift keys when the Initializing screen displays (the second screen to display during startup). You should be prompted for a password. If you are not, go back to Step a. and try again, making sure to press and hold both the keys at the Initializing screen.
    5. When prompted for your password, release the keys and enter 6946.
    6. Select the Diagnostics screen on your meter display.
    7. Select PM Maintenance.
    8. Press Page Down until Clear Waste Tank,Clear Waste Count, Reset Waste Count, or Reset Waste Tank is displayed.
    9. Press Yes/Enter.
    10. Select Continue.
    11. Select Continue until you reach the Home screen.
    12. Enter 9287 if the machine asks for a code to proceed.
  3. Reboot your meter:
    1. Unplug the power cord.
    2. Wait one full minute.
    3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.