How to resolve the message waste tank full or waste tank near full on the DM100i, DM125 and more


The meter displays a message, Waste Tank Near Full or Waste Tank Full, and may not print.


Excess ink from purges and heavy use will eventually fill the ink waste tank in your meter. When your ink reservoir nears capacity, the meter shows the message, Waste Tank Near Full. When it reaches full capacity your meter shows, Waste Tank Full.


UPDATED : September 19, 2016

IMPORTANT: You can temporarily suspend the Waste Tank Near Full message and continue processing your mail for a short time. However, once the Waste Tank Full message appears, your meter will be inoperable and require service. Make a request to replace the waste tank as soon as either of these messages appear.

The following steps may allow you to temporarily suspend the Waste Tank Near Full message:
  1. Make sure the most current firmware (software) is installed on your meter:
    • Versions below 16.04:  Update your system using either PC Meter Connect or USB Ethernet Constant Connectivity Kit (DM125 and DM225 only), then go to step 2 to clear the message while in Service Mode.
    • Version 16.04 or higher: Your Waste Tank message can be cleared by putting your meter in Service Mode as explained in step #2.
  2. Put your meter into Service Mode.
    1. Unplug your meter.
    2. Wait one minute.
    3. Plug the meter back in.
    4. When the Initializing screen displays (the second screen to display during start up), press and hold both the Space and Shift keys.
    5. When prompted for your password, release the keys and enter 6946.
  3. Clear the Waste Tank Near Full message:
    1. Select the Diagnostics screen on the meter display.
    2. Select PM Maintenance.
    3. Press Page Down until Clear Waste Tank displays.
    4. Press Yes/Enter.
    5. Select Continue.
    6. Select Continue until you reach the Home screen.
Note: Clearing some conditions the machine may ask for a code to proceed: the code is 9287
  1. Reboot your meter:
    1. Unplug the power cord.
    2. Wait one to three minutes.
    3. Plug the power cord back in, ensuring it is plugged directly into a wall outlet.
    4. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.
Request a waste tank replacement:
To request a waste tank replacement, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.

Environment Details

Products affected: DM100®i, DM125™, DM200L™, DM225™


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