VERIFIED SOLUTION i

Error codes you can resolve with a software update on the DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™

 

Issue

Your meter displays one of the following error codes:

0108, 0117, 0118, 0814, 1102, 1103, 1109, 2201, 2202, 2207, 2208, 2209, 2210, 2211, 2212, 2213, 2214, 2215, 2216, 2217, 2218, 2219, 2220, 2221, 2222,  2223, 2224, 2225, 2226, 2240, 2241, 2242, 2243, 2244, 2245, 2246, 2250, 2251, 2252, 2300, 2301, 2302, 2303, 2510, 2515, 2516, 2517, 2519, 2520, 2521, 2522, 2523, 2524, 2525, 2530, 2531, 2532, 2533, 2534, 2535, 2536, 2537, 2538, 2539, 2540, 2541, 2547, 2548, 2549, 2551, 2552, 030A, 030B, 030C, 011B, 11DA, 11F6, 220A, 220B, 220D, 220E, 220F, 221A, 221B, 221C, 221D, 221E, 221F, 2227 - 223F, 230A, 250B, 250D, 250E, 250F, 251A, 251F, 252C, 252E, 252F, 253A, 253E, 253F, 254A, 254B, 254C, 254D

Cause

Your meter needs a software update to resolve your error.

Resolution

UPDATED: May 3, 2019
Follow these steps to restart your meter and connect to the Pitney Bowes Data Center for a software update:
  1. Unplug your power cord.
  2. Wait one full minute.
  3. Plug your power cord back in, ensuring that it plugs directly into a wall outlet.
  4. Press Options.
  5. Press Page Down twice.
  6. Select Connect-Data Center.
  7. Select Uploads & Downloads to connect your meter to the Pitney Bowes Data Center.
  8. Select Get update now if your meter displays UPDATE AVAILABLE.


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