VERIFIED SOLUTION i

Resolve errors requiring a reboot on the DM100i-DM225

Products affected: DM100®i, DM125™, DM200L™, DM225™

Issue

Your meter displays one of the following error codes or system messages:
 
0100, 0101, 0103, 0105, 0107, 0109, 0111, 0113, 0114, 0115, 0119, 0200, 0201, 0300, 0301, 0302, 0303, 0304, 0305, 0307, 0810, 0811, 1000, 1001, 1003, 1119, 2003, 2004, 2014, 2019, 2203, 2204, 2205, 2206, 230C, 2445, 2501, 2502, 2504, 2505, 2506, 2508, 2509, 2513, 2514, 2526, 2527, 2528, 2529, 2542, 2543, 2544, 2545, 2546, 2550, 2555, 2588, 010B, 010D, 011A, 010A, 010C, 010F, 200C, 24B1, 24B2, 24B3, 24B4, 24B5, 24B6, 250A, 250C, 251B, 251C, 251D, 251E, 252A, 252B, 252D, 253B, 253C, 253D, 254E, 254F, 2E0E, 2554, 255A, 2305, 2306, 2307, 2308, 2309, 2304, 2304, NO EMD, and Invalid User ID / Password

Cause

An error occurred that may get resolved when you reboot your meter.

Resolution

UPDATED: July 17, 2019
Solution 1: Restart your meter.
Follow these steps to restart your meter safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.

Solution 2: Contact technical support
If restarting your meter does not resolve your issue, contact technical support for assistance.
  1. Use the Chat or Create a Case options below to contact technical support. Have your model and serial number ready.