VERIFIED SOLUTION i

Error Code: 2493, how to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, and DM475™

Issue

The meter displays error code 2493 and may not print.

Cause

The meter detected an unknown or missing ink cartridge.

Resolution

UPDATED: April 12, 2016
Restart your meter. Follow these steps for a safe restart:
  1. Unplug the power cord
  2. Wait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. If the error returns, install a new, genuine Pitney Bowes ink cartridge
  5. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.