VERIFIED SOLUTION i

Error Code: 2445, how to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM200L™ DM225™, DM300C™, DM400C™, DM450C™, and DM475™

Issue

The meter displays error 2445 and will not print.

Cause

The meter cannot detect the transport motor running.

Resolution

UPDATED: April 12, 2016
Restart your meter. Here are the steps to follow for a safe restart:
  1. Unplug the power cord
  2. Eait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.