VERIFIED SOLUTION i

Resolve Error 1EF4 on the DM500, DM525, DM1000 and more with Budget Manager

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™

Issue

The meter displays error code 1EF4 and may not run mail.

Cause

The memory device that stores the accounting data has failed.

Resolution

UPDATED: September 1, 2017
You may be able to clear the error by restarting the meter. Follow these steps to restart safely:
  1. Unplug the power cord.
  2. Wait one to three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If the issue is not resolved, contact client support. Please have your model number ready.