VERIFIED SOLUTION i

Resolve Error 1E07 on the DM500, DM525 and more

Products affected: DM500™, DM525™, DM550™, DM575™, DM800™, DM800i™, DM825™, DM875™, DM900™, DM925™, DM1000™, DM1100™, DM Infinity™

Issue

The meter displays error code 1E07 and will not run mail.

Cause

The memory device is missing or malfunctioning.

Resolution

UPDATED: July 9, 2018
  1. Remove the memory device. The memory device is a flash drive/thumb drive located in one of the USB ports on the back of the meter.
  2. Replace the memory device.
  3. Turn the power off with the power switch.
  4. Wait for the display to turn off.
  5. Wait one to three minutes.
  6. Turn the power switch back on.