VERIFIED SOLUTION i

Error Code: 2492, how to resolve on the DM100i, DM125 and more

Products affected: DM100®i, DM125™, DM200L™, DM225™, DM300C™, DM400C™, DM450C™, and DM475™

Issue

The meter displays error code 2492 and will not print.

Cause

The meter is not detecting the ink cartridge.

Resolution

UPDATED: April 13, 2016
Restart your meter. Follow these steps for a safe restart:
  1. Unplug the power cord
  2. Wait one to three minutes
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet
  4. If the error returns, install a new, genuine Pitney Bowes ink cartridge
  5. If the issue is unresolved after following these steps, contact customer support from 8 am to 8 pm Eastern Time. Have your model number ready.