VERIFIED SOLUTION i

Software-related error codes on the DM300C-DM475

Products affected: DM300C™, DM400C™, DM450C™, DM475™

Issue

Your meter displays one of the following error codes:
 
2544, 2546, 2544, 2003, 2004, 220C, 200C, 2554, 010B, 010C, 010D, 010F, 0100, 0101, 0103, 0105, 0109, 0111, 0113, 0114, 0115, 0118, 0119, 011A, 011B, 0200, 0301, 0302, 0303, 0304, 0305, 0307, 030C, 011B, 030F, 0310, 0311, 0312, 0320, 0321, 0401, 0402, 0403, 0404, 0405, 0406, 0810, 0811, 2003, 2215, 2305, 2306, 2307, 2308, 2309, 2304, 2304, 2504, 2508, 2509, 2555, 2588, 253D, 254C, 255A, NO EMD

Cause

Your internal meter software encountered an error.

Resolution

UPDATED: January 10, 2019
Try to clear your error by restarting your meter:
  1. Unplug the power cord.
  2. Wait three minutes.
  3. Plug the power cord back in, ensuring that it is plugged directly into a wall outlet.
If your issue is not resolved, contact client support. Have your model number ready.